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The Role

This is a phone-based position within the Client Growth team and serves as the first point of contact for new customers. The role is autonomous, yet being a team player is essential, as you will collaborate closely to prioritise workloads. While the role is target and sales-driven, its core focus is to nurture and guide prospective customers and their families to our suite of in-home care services.

You’ll bring empathy and a customer-centric approach, building trust with future customers and their families. By carefully presenting information, you’ll help them navigate the Aged Care journey with confidence. A current understanding of Support at Home will be advantageous but not essential as full training till be provided.

Key responsibilities include:

• Building and managing customer relationships to achieve outcomes, loyalty, and business results.
• Identifying solutions for customers and negotiating effectively, using sales and marketing techniques.
• Positively influencing and collaborating with internal teams to ensure positive outcomes and customer satisfaction.

What's on offer

This is a full-time permanent position. While you’ll have the flexibility to work from home, attendance at our Bella Vista office is required on a regular basis, therefore you will need to be based in Sydney. 

What we're looking for

• Experience in a Business-to-Consumer sales or customer service role via telephone (i.e., education, travel, professional services, healthcare, communications, etc).
• Highly sales-oriented and results-driven with the ability to meet targets.
• Strong communication skills, with the maturity and patience to work with vulnerable people over the phone.
• Ability to convey complex information in an easy-to-understand way for customers and their families.
• Excellent written skills with attention to detail for maintaining accurate customer records.
• Strong computer literacy and/or CRM management skills (Salesforce would be great, but not essential
• A genuine passion for helping the elderly and their families

Why choose Silverchain

Everyone at Silverchain, from our care teams to leadership, plays a vital role in delivering Best Care. It’s a team effort. Best Care is care that is safe, personal, connected and effective. 

We are proudly one of the few Australian home care providers accredited in both national health and aged care standards. This means the quality of care we provide is expected to meet the same standards as a hospital or residential aged care facility.  

As a not for profit organisation, we re-invest our funds into research and developing innovative models of care to set the industry benchmark for the provision of the best care in the home. 

We'll also provide you with opportunities to help you develop and grow in your career, with training and education programs to help you achieve your goals.

How to apply

To submit your application, click ‘Apply’.

Prior to commencement, every preferred candidate must complete a National Police check, Work Rights check and confirm their COVID-19 vaccination status (although not mandatory it is highly recommended).

At Silverchain, we recognise the positive contribution that a diverse workforce makes to our organisation where individuals can be authentic, are respected and celebrated. We strongly encourage applications from Indigenous Australians, people of all ages, gender, abilities, culturally diverse and linguistic backgrounds.

For more information contact our recruitment team at talent.khs@silverchain.org.au.

Kindly note that we do not accept applications via email. Unsolicited applications from agencies will not be accepted. We reserve the right to commence the recruitment process and extend or withdraw this advertisement prior to the closing date.