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You will play a key role in the Client Growth team, supporting the acquisition and onboarding of new clients and ensure a smooth experience from initial enquiry through to successful onboarding. Reporting to the Operations Manager - Client Growth, you will coordinate lead activity across multiple channels, manage appointments, and maintain accurate records using systems like Salesforce and MAC. You will work closely with Aged Care Specialists and Care Partners to ensure seamless transitions and high-quality service delivery.

Key responsibilities include:

• Prompt and efficient management of inbound enquiries and leads from various sources.
• Structured outbound lead activity, including nurturing CHSP clients into the Support at Home pipeline.
• Validation of client funding, including confirmation of eligibility and co-contribution requirements. 
• Undertaking initial risk identification and escalation during onboarding, including service capacity or client -related risks. 
• Building strong relationships across Client Growth, Operations and third-party providers.
• Maintaining accurate records in Salesforce and other systems.
• Acting as a subject matter expert on Silverchain services and onboarding processes.
• Ensuring quality assurance and best practice in administrative processes.
• Identifying and escalating onboarding challenges or risks.

What's on offer

This role is a full time permanent position. The sucessful person will be based in Sydney with regular attendance at the Bella Vista office required.

What we're looking for 

• You are organised, client-focused, and thrive in a fast-paced environment.
• Strong administration skills, a passion for helping vulnerable clients, and a collaborative mindset.
• Experience in business-to-consumer sales or service administration
• Advanced computer skills (Word, Excel, PowerPoint; Salesforce preferred).
• Strong organisational and relationship-building skills.
• Excellent time management and communication abilities.
• Ability to identify and communicate business improvement opportunities.
• Passion for supporting elderly clients and their families.

Why choose Silverchain

Everyone at Silverchain, from our care teams to leadership, plays a vital role in delivering Best Care. It’s a team effort. Best Care is care that is safe, personal, connected and effective. 

We are proudly one of the few Australian home care providers accredited in both national health and aged care standards. This means the quality of care we provide is expected to meet the same standards as a hospital or residential aged care facility.  

As a not for profit organisation, we re-invest our funds into research and developing innovative models of care to set the industry benchmark for the provision of the best care in the home. 

We'll also provide you with opportunities to help you develop and grow in your career, with training and education programs to help you achieve your goals.

How to apply

To submit your application, click ‘Apply’.

Prior to commencement, every preferred candidate must complete a National Police check, Work Rights check and confirm their COVID-19 vaccination status (although not mandatory it is highly recommended).

At Silverchain, we recognise the positive contribution that a diverse workforce makes to our organisation where individuals can be authentic, are respected and celebrated. We strongly encourage applications from Indigenous Australians, people of all ages, gender, abilities, culturally diverse and linguistic backgrounds.

For more information contact our recruitment team at talent.khs@silverchain.org.au.

Kindly note that we do not accept applications via email. Unsolicited applications from agencies will not be accepted. We reserve the right to commence the recruitment process and extend or withdraw this advertisement prior to the closing date.