Current jobs

Resource Coordinator

The Role

We have an opportunity for Resource Coordinator to join our Resource Team on a permanent, full-time basis at either Maddington or Osborne Park. Following an office based training period of 4 - 8 weeks, every second week you will join your team to work at the office. The other weeks can be worked from home. We are seeking applicants who have direct rostering and scheduling experience. Working hours will be 6.30am – 2.30pm, but there may be occasions you will do 8.30am – 4.30pm. 

In this role, you will be responsible for efficient rostering of our direct care providers to ensure continuous high-quality service reaches all our valued clients. Reporting directly to the Resource Coordinator Team Leader, you will maintain open lines of communication with your immediate team and stakeholders to stay up-to-date on resource allocation and how it impacts service delivery.

Key tasks include but not limited to:

• Schedule and roster direct care providers and balance rosters to ensure quality service provision to clients.
• Analyse provider availability and rounds allocated to ensure most efficient use of resources.
• Monitor, manage and action notifications received from providers.
• Maintain the integrity of data within management systems to ensure accurate rostering and to achieve contractual and accreditation compliance.
• Process planned and unplanned leave including holiday period leave. 
• Verify and follow-up discrepancies in direct care providers' timesheets as well as authorisation
• Provide administration support to the Line Manager and team as delegated.
• Support and implement continuous improvement of business processes.
• Reporting

What We’re Offering

•    Professional Development supported  & Study Leave supported
•    Internal referral rewards - refer a friend or family member receive a $250 e-voucher
•    Opportunity to purchase extra leave , for perm staff
•    Leave loading payments, for perm staff
•    Devices and consumables provided to assist you in delivering care (including laptop and smart phone) 
•    Subsidised gym membership - $15 per week to access hundreds of different fitness venues
•    Health insurance programmes - 12% discount with HBF
•    Social club discounts - cheaper tickets to cinemas, theatre shows, Zoo, Aqwa, Scitech, Adventure World and more *providers subject to change
•    Mental health support - up to 3 free sessions with a degree-qualified psychologist per year

What We’re Looking For

The ideal candidate for this position has excellent computer literacy skills, outstanding communication skills (written and verbal) and has a strong eye for detail. You will also meet the following criteria:

• Previous experience in a rostering/scheduling position
• Flexible to work varied roster within operating hours and willingness to travel other offices in Perth metro region
• Excellent communication (written, verbal & listening) and interpersonal skills
• Ability to autonomously manage time and organise workload
• An empathetic approach to dealing with the sensitivities of clients and providers scheduling issues

Why choose Silverchain 

Everyone at Silverchain, from our care teams to leadership, plays a vital role in delivering Best Care. It’s a team effort. Best Care is care that is safe, personal, connected and effective.  

We are proudly one of the few Australian home care providers accredited in both national health and aged care standards. This means the quality of care we provide is expected to meet the same standards as a hospital or residential aged care facility.  

As a not for profit organisation, we re-invest our funds into research and developing innovative models of care to set the industry benchmark for the provision of the best care in the home.  

We'll also provide you with opportunities to help you develop and grow in your career, with training and education programs to help you achieve your goals.  

How to apply 

To submit your application, click ‘Apply'.  

At Silver Chain Group, we recognise the positive contribution that a diverse workforce makes to our organisation where individuals can be authentic, are respected and celebrated. We strongly encourage applications from Indigenous Australians, people of all ages, gender, abilities, culturally diverse and linguistic backgrounds. 

Kindly note that we do not accept applications via email. Unsolicited applications from agencies will not be accepted. We reserve the right to commence the recruitment process and extend or withdraw this advertisement prior to the closing date.