Current jobs

CHSP Manager, Coordination

This pivotal role is responsible for supporting CHSP Coordinators within the CHSP Program.

The Commonwealth Home Support Program (CHSP) is one of the programs to help older people stay independent and, in their homes and communities for longer.  CHSP provides entry-level home support for older people who need assistance to continue living independently.

What’s on offer

• Fulltime, 12 month contract role
• Hybrid role – working from home and at our Park Holme office
• Monday to Friday 9am – 5pm shifts, with no weekend work.
• Competitive hourly rate + super.
• Up to $18,550 tax-free salary packaging options.
• Everyday discounts, including discounted vouchers for Coles, Woolworths, Amazon, Myer, The Good Guys and more.
• Extensive orientation and on-the-job training.
• Comprehensive health and wellbeing resources and support.

What we’re looking for

You have passion with purpose and are driven by excellence. Caring is a profession and a calling, and your work and support enriches everyone. In addition, you will have the following skills:

• Industry experience - strong client experience focus gained through working in a similar or comparable industry and a passion for community work
• Demonstrated experience in leading remote teams to achieve business outcomes and KPIs
• Ability to build strong internal relationships including working within a multidisciplinary team
• Advanced written and verbal communication skills
• Ability to meet deadlines and work under pressure and manage multiple priorities
• Strong organisational and analytical skills
• Ability to work independently and proactively, identifying issues and potential solutions
• Advanced computer skills including word, excel, power point, database management

The role

• Provide leadership, support and ongoing guidance to the Coordinators team
• Lead, mentor and coordinate team through regular one on one and team meetings
• Actively support Coordinators to manage client complaint and incidents ensuring end to end management
• Assists Coordinators to manage complex client needs and high-risk clients
• Resourcing a skilled team to meet the Client and program requirements
• Actively identify the training and development needs and assist in the training development of the team members
• Actively coach Coordinators to achieve performance goals as defined by the business in relation to team KPIs, complaints, incident and hazard management, client satisfaction and delivery of responsive client driven services
• Reporting as directed by the Operational Manager and/or General Manager
• Participate in and address issues relating to team performance and conduct
• Regular auditing of client files

Why choose Silverchain

Everyone at Silverchain, from our care teams to leadership, plays a vital role in delivering Best Care. It’s a team effort. Best Care is care that is safe, personal, connected and effective.

We are proudly one of the few Australian home care providers accredited in both national health and aged care standards. This means the quality of care we provide is expected to meet the same standards as a hospital or residential aged care facility.

As a not for profit organisation, we re-invest our funds into research and developing innovative models of care to set the industry benchmark for the provision of the best care in the home.

We'll also provide you with opportunities to help you develop and grow in your career, with training and education programs to help you achieve your goals.

How to apply

To submit your application, click ‘Apply’.

At Silverchain, we recognise the positive contribution that a diverse workforce makes to our organisation where individuals can be authentic, are respected and celebrated. We strongly encourage applications from Indigenous Australians, people of all ages, gender, abilities, culturally diverse and linguistic backgrounds.  

Kindly note that we do not accept applications via email. Unsolicited applications from agencies will not be accepted. We reserve the right to commence the recruitment process and extend or withdraw this advertisement prior to the closing date.