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Customer Service Administrator

We have an exciting opportunity for a Client Services Administrator to join our team on a full-time basis. Whilst reporting directly to the Manager, Care Partnering, you will support a positive client experience by providing operational support at the service centre to staff and clients to manage client wellbeing. Liaising with Team Leaders and Business Support and various Managers, Supervisors and Employees to receive assistance with problem solving and client enquiries. You will also liaise with clients and staff regarding requests and queries to provide assistance to ensure outcomes are achieved.

Working Monday to Friday 8am – 4pm. This role can be based at any of our metro offices where you will work 2 days per week and then 3 days from home.

The Role

• Review, organise and update new and changing client referrals.
• Timely preparation and maintaining of new client files and support plans.
• Implementing support plans to ensure quality care is delivered in accordance with client needs, contractual obligations and current policies and procedures.
• Organising the Care Team Leader’s client visits and appointments.
• Working with the team to reduce the clients on hold and ensure that we are meeting the clients’ expectations.
• Prepare client files and documentation for non-clinical file reviews and other audits as required.
• Assisting new employees with their onboarding, training schedules and orientation.
• Liaising with clients in relation to Fee for Service and Veteran’s Home Care enquires. 

What We’re Looking For

You will have a strong background in administration and in addition to this:

• An understanding of technology and a high attention to detail.
• Strong customer service skills to ensure positive outcomes are achieved.
• The ability to prioritise tasks and work effectively alone and in a team environment.
• A high level of organisational and time management skills.
• Communication skills to be able to listen and interact with a variety of people including clients, their carers, family members, staff and volunteers with varying needs and requests.
• Previous experience within the community service sector to assist business needs is desirable.

What We’re Offering

• Competitive hourly rate+ super+ the ability to packaging of up to $18,550.
• Extensive orientation and on-the-job training.
• Comprehensive health and wellbeing resources and support (including 4 annual .mental health service sessions for you and your family)
• Exclusive fitness and health insurance discounts (12% discount with HBF)
• Paid parental leave of 12 weeks.
• Leave loading payment.
• Subsidised gym membership with participating gym partners.

Why choose Silverchain

Everyone at Silverchain, from our care teams to leadership, plays a vital role in delivering Best Care. It’s a team effort. Best Care is care that is safe, personal, connected and effective.

We are proudly one of the few Australian home care providers accredited in both national health and aged care standards. This means the quality of care we provide is expected to meet the same standards as a hospital or residential aged care facility.

As a not-for-profit organisation, we re-invest our funds into research and developing innovative models of care to set the industry benchmark for the provision of the best care in the home.

We'll also provide you with opportunities to help you develop and grow in your career, with training and education programs to help you achieve your goals.

How to apply

To submit your application, click ‘Apply’.

At Silverchain, we recognise the positive contribution that a diverse workforce makes to our organisation where individuals can be authentic, are respected and celebrated. We strongly encourage applications from Indigenous Australians, people of all ages, gender, abilities, culturally diverse and linguistic backgrounds.  

Kindly note that we do not accept applications via email. Unsolicited applications from agencies will not be accepted. We reserve the right to commence the recruitment process and extend or withdraw this advertisement prior to the closing date