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Care Team Leader / Care Partner

Kalgoorlie (Full Time) Join our team in a vital leadership role supporting the delivery of high‑quality community care. Working Monday to Friday, 8am–4pm, you’ll mentor a team of 8–10 care staff and lead all care management activities for clients in the Support at Home Program, supporting individuals with low, medium and high care needs. A pool vehicle is available at times, and mileage for personal vehicle use is reimbursed.

Key Responsibilities Team Leadership

• Lead, mentor and support direct care staff to ensure best‑practice service delivery

• Manage performance, onboarding, communication and timesheet approvals

• Promote a safe, positive workplace culture and ensure compliance with policies and procedures

• Allocate resources effectively and respond to staff and client queries

Care Management

• Coordinate all care planning and management for Support at Home clients

• Conduct assessments and develop person‑centred care plans aligned with client goals and quality standards

• Collaborate with clinical and multidisciplinary teams to address changing needs

• Monitor care notes, service delivery and risks, escalating concerns when required

• Support clients with My Aged Care reviews and help them understand their package budgets

• Ensure accurate care management claiming and responsible budget oversight

What we are looking for

The ideal candidate will have a strong background within the Aged Care Industry. In addition to this, candidates will be able to demonstrate the following experience, skills and attributes:

• An understanding of health care within a community environment.
• Demonstrated knowledge and experience undertaking care management activities within Support at Home program
• Demonstrated experience in leading a team to achieve outcomes.
• Well-developed communication and interpersonal skills to develop effective relationships, promote services and resolve client/staff issues.
• Decision making and problem-solving skills to innovatively manage the provision of service delivery.
• A demonstrated empathetic and flexible approach to manage the sensitivities of client and employee issues.
• Time management and organisational skills to effectively plan and prioritise work tasks.
• Knowledge of service provision, allocation and compliance with contractual obligations.
• Knowledge of manual handling principles with the ability to train others.
• A Certificate III in Community Support Services is desirable OR minimum two years industry experience and a willingness to obtain Cert 3.

Under the Aged Care act 1997, successful candidates will be required to provide a satisfactory National Police Clearance prior to commencement

What's on offer

• Professional Development supported  & Study Leave supported
• Internal referral rewards - refer a friend or family member receive a $250 e-voucher
• Opportunity to purchase extra leave 
• Comprehensive orientation programme
• Devices and consumables provided to assist you in delivering care (including laptop and smart phone) 
• Subsidised gym membership - $15 per week to access hundreds of different fitness venues
• Health insurance programmes - 12% discount with HBF
• Social club discounts - cheaper tickets to cinemas, theatre shows, Zoo, Aqwa, Scitech, Adventure World and more *providers subject to change
• Mental health support - up to 3 free sessions with a degree-qualified psychologist per year

How to apply

To submit your application, click ‘Apply’.

At Silverchain, we recognise the positive contribution that a diverse workforce makes to our organisation where individuals can be authentic, are respected and celebrated. We strongly encourage applications from Indigenous Australians, people of all ages, gender, abilities, culturally diverse and linguistic backgrounds.  

Kindly note that we do not accept applications via email. Unsolicited applications from agencies will not be accepted. We reserve the right to commence the recruitment process and extend or withdraw this advertisement prior to the closing date.