Customer Service Administrator

Customer Service Administrator

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• Full time permanent role
• Working from home with 1 day per week in the office
• Busy admin role supporting our client experience!

The opportunity

We have an exciting opportunity for a Client Services Administrator to join our team on a full-time permanent basis.  Work 4 days per week from home and 1 day from Silverchain House.  Whilst reporting directly to the Community Care Manager, you will support a positive client experience by providing operational support at the service centre to staff and clients to manage client wellbeing.  

Key responsibilities

• Review, organise and update new and changing client referrals
• Timely preparation and maintaining of new client files and support plans
• Implementing support plans to ensure quality care is delivered in accordance with client needs, contractual obligations and current policies and procedures
• Organising the Care Team Leader’s client visits and appointments
• Working with the team to reduce the clients on hold and ensure that we are meeting the clients’ expectations
• Prepare client files and documentation for non-clinical file reviews and other audits as required
• Assisting new employees with their onboarding, training schedules and orientation
• Liaising with clients in relation to Fee for Service and Veteran’s Home Care enquires 

About you

You will have a strong background in administration and in addition to this:

• An understanding of technology and a high attention to detail
• The ability to prioritise tasks and work effectively alone and in a team environment
• A high level of organisational and time management skills
• Demonstrated experience in being first point of contact for clients and the ability to multi-skill and work under pressure whilst maintaining composure and professionalism
• Communication skills to be able to listen and interact with a variety of people including clients, their carers, family members, staff and volunteers with varying needs and requests
• Your previous experience in a similar role is essential

Benefits

• Competitive hourly rate+ super+ the ability to packaging of up to $18,550
• Extensive orientation and on-the-job training
• Comprehensive health and wellbeing resources and support (including 4 annual mental health service sessions for you and your family)
• Exclusive fitness and health insurance discounts (12% discount with HBF)
• Paid parental leave of 12 weeks
• Leave loading payment
• Subsidised gym membership with participating gym partners

How to apply

To submit your application, and to view a copy of the Position Description, click ‘Apply’. 

About Silverchain Group 

Silverchain is one of Australia’s leading in-home care specialists, providing health and aged care services to 140,000 clients a year.

Trusted by Australians to deliver care that is differentiated by quality and safety for 130 years, we provide home care services in all states of Australia, and the ACT.

We employ nurses, doctors, allied health, care experts, and a dedicated research and innovation division and are proud members of the Diversity Council of Australia. We recognise the positive contribution that a diverse workforce makes to our organisation, where employees can be authentic, respected, and celebrated.

Our ambition is to create a better home care system for everyone. Our ambition is to create a better home care system for all Australians.

We’ll provide you with opportunities to help you develop and grow in your career, with training and education programs to help you achieve your goals.