Assistant Care Team Leader

Assistant Care Team Leader

• Full-Time permanent role
• Fleet vehicle provided
• Based in Maddington

The opportunity

Working within the Aged Community Care portfolio, Silver Chain is currently recruiting for Assistant Care Team Leader to join their East team. Fleet car will be available for this role. 
Assistant Care Team Leaders will be working in the community covering Ascot, Belmont, Kewdale, Bentley, Como, South Perth, Waterford, Willetton and Wilson

Monday to Friday 7am-3pm (as required to cover unattended services as part of the role).

This role will be providing care to clients with varying needs and support to the CTL's. Suitable candidates should be experienced with all levels of care including low, moderate, and complex care, and be comfortable to undertake duties with a variety of clients.

About You

You should share our commitment to uphold and deliver care that is safe, personal, connected, and effective – Best Care, every person, every time.

• We are looking for those with a Certificate 3 in Individual Support or equivalent (or, be working towards this qualification)
• Experience working in the community 
• Hold a full Australian driver’s licence and own transport for work purposes
• You will be responsible for mentoring other direct care employees and provide support to other internal stakeholders as required
• You will have sound knowledge of best practices whilst working in the community, possess strong interpersonal skills and be flexible in your approach

Key Responsibilities

• Deliver care and support to clients in accordance with the care plan and Silver Chain Groups policies and procedures; communicate any changes to client’s condition that require review of care.
• Develop and maintain an awareness of the emotional and physical needs of the individual to ensure appropriate person-centred services is provided.
• Be responsive to the specific needs of clients, e.g. dementia and disabilities; to ensure that appropriate care and support is delivered.
• Support training and development of new employees as required by interpreting and explaining relevant process’ and requirements of the business and individual roles.
• Assist the organisation by taking responsibility for the identification, reporting, management and/or elimination of hazards and unsafe work practices as required for after-hours incidents, providing operational guidance and suggested improvements including escalation to Care Team Leader when required
• Develop and maintain inclusive and effective communication, assisting with employee queries and/or complaints to ensure consistent and effective outcomes for the service delivery, incident management and client care, escalating any concerns to the Care Team Leader or Community Care Manager as required.
• Monitor client services to ensure they are delivered effectively and are achieving the objectives of the care/support plan in collaboration with Care Team Leader and/or Home Care Package Coordinator.
• Undertake low risk, CHSP client reviews, updating care/support plan as required, escalating any areas of concern to the Care Team Leader and/or Community Care Managers as required.

Employee Benefits

• Provided with a mobile phone for work purposes.
• 17.5% annual leave loading and excess leave cash out options
• 4-6 weeks Annual Leave per year, with ability to purchase up to 4 weeks additional leave per year.
• Paid parental leave provisions.
• Discounts from several retailers, health insurance & fitness providers etc. incl. HBF, Medibank and NIB.
• Social club discounts - cheaper tickets to events & attractions incl. cinemas, theatre shows, Zoo, Aqwa, Scitech, Adventure World and more
• Several recognition and education support programs available.
• Referral Scheme – receive $250 e-voucher, for each friend or family member you refer, who commences work with Silverchain.

How to Apply

To submit your application, and to view a copy of the Position Description, click ‘Apply'. 

Please note suitable applications may be added to Silverchains Talent Pool, for consideration of current and/or future vacancies. Please note that inclusion in the Talent Pool does not guarantee a job offer.

At Silver Chain Group, we recognise the positive contribution that a diverse workforce makes to our organisation where individuals can be authentic, are respected and celebrated. We strongly encourage applications from Indigenous Australians, people of all ages, gender, abilities, culturally diverse and linguistic backgrounds.

About Silverchain Group 

Silverchain is one of Australia’s leading in-home care specialists, providing health and aged care services to 140,000 clients a year.

Trusted by Australians to deliver care that is differentiated by quality and safety for 130 years, we provide home care services in all states of Australia, and the ACT.

We employ nurses, doctors, allied health, care experts, and a dedicated research and innovation division and are proud members of the Diversity Council of Australia. We recognise the positive contribution that a diverse workforce makes to our organisation, where employees can be authentic, respected, and celebrated.

Our ambition is to create a better home care system for everyone. Our ambition is to create a better home care system for all Australians.

We’ll provide you with opportunities to help you develop and grow in your career, with training and education programs to help you achieve your goals.