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Are you a passionate and experienced leader looking to make a meaningful impact in community care? We are seeking two dynamic Community Care Managers to lead, support and manage our Commonwealth Home Support Programme (CHSP) teams across regional Western Australia.

In these pivotal leadership roles, you will be responsible for overseeing people, financial and material resources to achieve operational and business objectives, drive best practice, and deliver high-quality outcomes for our clients, carers and employees.

Available Regions

Community Care Manager – Midwest & Wheatbelt

Community Care Manager – Great Southern & Goldfields

About the Roles

These are full-time position, working Monday to Friday, with flexible hours available: 7:00am – 3:00pm; or 8:00am – 4:00pm.

These are hybrid roles, allowing you to work from both home and the office. The successful candidates can be based anywhere in Western Australia, Ideally within a reasonable commuting distance of a Silverchain Service Centre.

As you will be supporting teams across multiple regional locations, occasional travel will be required, typically every 2-3 months. Travel may involve being away for up to one week at a time.

The Role

• Regular communication with the Regional Manager.
• Drive results and growth for the Service Centres.
• Lead and manage quality within service delivery to ensure Silver Chain meet client needs and goals while looking for effective ways to improve service delivery.
• Build relationships and network with internal & external parties to promote services and identify opportunities.
• Decision making and problem solving.
• Monitor client case management process to ensure all activities are carried out in a timely manner and meets changing client requirements.
• Measure, support, coach and develop employee performance.
• Monitor employee workload and feedback to Business Services team to assist with appropriate resource utilisation and forecast recruitment needs.
• Maintain inclusive and effective regular communication with your team to ensure employees are aware of information such as business objectives, organisational strategies and expectations.
• Monitor, evaluate and review Quality Management Systems to ensure standards are met and maintained, and processes are efficient and cost effective.
• Manage and monitor compliance to policies, procedures, contracts, accreditation and legislative obligations to ensure quality of services, work practices and alignment across Service Centres.
• Monitor, evaluate and action agreed KPIs to meet organisation and business unit objectives.

What's on offer 

• Professional Development supported & Study Leave supported.
• Internal referral rewards - refer a friend or family member receive a $250 e-voucher.
• Opportunity to purchase extra leave. 
• Comprehensive orientation programme.
• Devices and consumables provided to assist you in delivering care (including laptop and smart phone) 
• Subsidised gym membership - $15 per week to access hundreds of different fitness venues.
• Health insurance programmes - 12% discount with HBF.
• Social club discounts - cheaper tickets to cinemas, theatre shows, Zoo, Aqwa, Scitech, Adventure World and more *providers subject to change.
• Mental health support - up to 3 free sessions with a degree-qualified psychologist per year.

What we’re looking for

The successful applicants will have the ability to translate their passion for enabling clients to live their best life into business practices and models that optimise client satisfaction.

In addition to this, will possess the following skills, experience and attributes:

• Demonstrated decision making, negotiation and advanced problem-solving skills
• Strong knowledge of funding streams, in particular Support at Home and CHSP.
• You will work autonomously and be confident escalating issues you may require support from Management.
• Be able to drive results in order to deliver KPIs
• Demonstrated leadership abilities to lead, mentor, support, manage and coach
• A commitment to excellence in customer service to internal and external stakeholders.
• Demonstrated experience managing physical and financial resources

Why Choose Silverchain

Everyone at Silverchain, from our care teams to leadership, plays a vital role in delivering Best Care. It’s a team effort. Best Care is care that is safe, personal, connected and effective.

We are proudly one of the few Australian home care providers accredited in both national health and aged care standards. This means the quality of care we provide is expected to meet the same standards as a hospital or residential aged care facility.

As a not-for-profit organisation, our ambition is to create a better home care system for all Australians and we develop innovative models of care to set the industry benchmark.

We'll also provide you with opportunities to help you develop and grow in your career, with training and education programs to help you achieve your goals.

How to apply

To submit your application, click ‘Apply’.

At Silverchain, we recognise the positive contribution that a diverse workforce makes to our organisation where individuals can be authentic, are respected and celebrated. We strongly encourage applications from Indigenous Australians, people of all ages, gender, abilities, culturally diverse and linguistic backgrounds.  

Kindly note that we do not accept applications via email. Unsolicited applications from agencies will not be accepted. We reserve the right to commence the recruitment process and extend or withdraw this advertisement prior to the closing date.