Current jobs

Contact Service Representatives

• Competitive hourly rate + Super + 17.5% leave loading
• Work from home 4 days per week after probation period
• Salary Packaging of up to $18,500

The role

We’re seeking a talented Customer Service Representative to join our bustling inbound contact centre commencing Monday 11th May. In this role, you'll serve as the welcoming voice of Silverchain, dedicated to ensuring every interaction exceeds our clients' expectations. 

As the first point of contact, you’ll manage inbound calls from Silverchain’s aged and health care clients, care workers and various stakeholders, adeptly handling inquiries and ad-hoc requests with professionalism and timeliness.

Industry experience and/or a passion for community work is highly regarded.

You will be required to undertake 4 weeks of compulsory paid full-time training from Silverchain House in Osborne Park, which is easily accessible via public transport. 

What’s on offer

• This is a full-time opportunity on a permanent contract, with working hours scheduled between 10am and 10pm, Monday to Friday.
• Part time roles available requiring a minimum of 30 hours commitment per week, with the choice of working either 4 or 5 shifts Monday to Friday. 
• $35.30 per hour. (shift penalties apply) + super
• 4-5 weeks Annual Leave per year, with ability to purchase up to 4 weeks additional leave per year.
• Once you have completed office-based training in Osborne Park and we've set you up for success in the role, you will be part of our hybrid work model. 
• Paid parental leave provisions. 
• Discounts from several retailers, health insurance & fitness providers, etc incl HBF, Medibank and NIB
• Social club discounts - discount tickets to events and attractions incl, cinemas, theatre shows, Zoo, Aqwa, Scitech, Adventure World and more.
• Recognition and education support programs available
• Referral Scheme - receive $250 e-voucher, for each friend or family member you refer, who commences work with Silverchain. 

What we’re looking for

To thrive in this role, you'll need to have:

•  Customer service experience (ideally within a call centre environment).
•  Strong communication and active listening skills. 
•  Empathy, patience and a solution-focused approach.
•  Resilience and a positive attitude. 
•  Ability to work autonomously and as part of a team. 
•  Strong computer skills. 
•  Industry experience and/or a passion for community work is highly regarded. 

Why choose Silverchain

Everyone at Silverchain, from our care teams to leadership, plays a vital role in delivering Best Care. It’s a team effort. Best Care is care that is safe, personal, connected and effective.

We are proudly one of the few Australian home care providers accredited in both national health and aged care standards. This means the quality of care we provide is expected to meet the same standards as a hospital or residential aged care facility.

As a not for profit organisation, we re-invest our funds into research and developing innovative models of care to set the industry benchmark for the provision of the best care in the home.

We'll also provide you with opportunities to help you develop and grow in your career, with training and education programs to help you achieve your goals.

How to apply

To submit your application, click ‘Apply’.

At Silverchain, we recognise the positive contribution that a diverse workforce makes to our organisation where individuals can be authentic, are respected and celebrated. We strongly encourage applications from Indigenous Australians, people of all ages, gender, abilities, culturally diverse and linguistic backgrounds.

Brand Story 

https://www.youtube.com/watch?v=QjEdqEyJ_bk

For more information contact our recruitment team at Natalie.Fitzgerald@silverchain.org.au