Silverchain Group is one of Australia's leading home care specialists, providing health and aged care services to 140,000 clients a year. We have been trusted by Australians to deliver care that is differentiated by quality and safety for over 130 years. Silverchain provides home care services in all states of Australia, and the ACT in partnership with our clients, as well as governments, health networks, hospitals, retirement communities, and private companies. We employ nurses, doctors, allied health, care workers, and a dedicated research and innovation division
Reporting to the Chief Data & AI Officer you will turn ambitious business outcomes into a connected Data, Analytics and AI roadmap. You will uncover opportunities to automate work, augment decisions and improve operational efficiency, then determine the right mix of enabled, configured, acquired and purpose-built solutions to bring that roadmap to life you will be accountable for translating business outcomes into an integrated Data, Analytics and AI roadmap, identifying opportunities to automate processes, augment decision-making and improve operational efficiency through the effective use of data and AI technologies. The position determines the most appropriate approach to enable, configure, acquire or develop solutions and ensures all capabilities are secure, governed, sustainable and measurable.
As the Senior Data and AI partner for the Corporate Systems Uplift, the role leads a multi-disciplinary team of Reporting, Data Engineering and AI specialists to deliver scalable solutions that improve workforce productivity, reporting capability, service quality and business outcomes.
This is more than a technology leadership role, it’s an opportunity to build capabilities that help our people work smarter, strengthen the services we provide and support better care outcomes across Australia.
What's on offer
- Fixed-term two-years position, Monday– Friday 76 hours per fortnight.
- Hybrid role based in WA, SA, VIC, QLD or NSW.
- Working for a non-profit organisation, you can salary package up to $18,500 tax free.
- Everyday discounts, including vouchers for Coles, Woolworths, Amazon, Myer, The Good Guys and more.
- Comprehensive health and wellbeing resources and support.
What we're looking for
To thrive in this role, you'll need:
- Tertiary qualification in data, analytics, information systems, computer science, business, finance, human resources or a related discipline, or equivalent substantial experience.
- Demonstrated experience leading data, reporting, analytics, digital or AI-enabled transformation in a complex organisation.
- Experience with corporate platforms such as ERP / finance systems, HR information systems or SAP SuccessFactors, and ServiceNow.
- Experience with Microsoft data, analytics, automation and AI services, including Power BI, Power Platform, Azure and Microsoft 365 Copilot.
- Experience establishing trusted management reporting, common metrics, data definitions and self-service analytics.
- Practical knowledge of responsible AI, solution assurance, human oversight and AI adoption.
- Experience in health, aged care or another regulated service environment.
The role
As the Data & AI Lead, you will:
- Lead a multidisciplinary team spanning reporting, data engineering and artificial intelligence.
- Shape scalable data and AI capabilities across critical corporate systems.
- Improve workforce AI & digital support and access to trusted insights.
- Strengthen reporting, service quality and organisational decision-making.
- Ensure solutions are secure, governed, sustainable and measurable.
- Partner for corporate functions, building trusted relationships with stakeholders and translating business priorities into data, reporting, analytics, automation and AI initiatives that deliver measurable business outcomes.
- Lead structured discovery across Finance, People & Culture, ServiceNow and other corporate platforms, including stakeholder engagement, current-state assessment, business process and information-flow analysis, pain-point identification, AI opportunity assessment and definition of future-state outcomes.
- Develop and maintain an integrated Data, Analytics, Automation and AI roadmap that aligns business priorities, corporate system strategies, digital transformation initiatives and value realisation objectives.
- Own the intake, prioritisation and portfolio management of corporate data, reporting, automation and AI initiatives, applying transparent governance and investment criteria, including value, risk, urgency, feasibility, compliance, dependencies, cost and organisational capacity.
- Assess and recommend the most appropriate solution approach to meet business requirements, including enabling existing platform capabilities, configuration, extension, procurement or custom development.
- Identify opportunities to improve employee experience, productivity, compliance, service quality and decision-making through the use of data, analytics, automation, AI and agentic technologies.
- Lead the design, development and implementation of reporting, analytics, automation and AI-enabled solutions, including AI agents, virtual assistants and self-service capabilities that improve business processes and access to information.
- Oversee delivery of the Data & AI portfolio from discovery through implementation, directing the work of the Reporting Analyst, Data Engineer and AI Developer, and coordinating business analysts, vendors and implementation partners as required.
Why choose Silverchain
Everyone at Silverchain, from our care teams to leadership, plays a vital role in delivering Best Care. It's a team effort. Best Care is care that is safe, personal, connected and effective. We are proudly one of the few Australian home care providers accredited in both national health and aged care standards. This means the quality of care we provide is expected to meet the same standards as a hospital or residential aged care facility. As a not-for-profit organisation, our ambition is to create a better home care system for all Australians and we develop innovative models of care to set the industry benchmark. We'll also provide you with opportunities to help you develop and grow in your career, with training and education programs to help you achieve your goals.
How to apply
To submit your application, click ‘Apply'.
At Silverchain, we recognise the positive contribution that a diverse workforce makes to our organisation where individuals can be authentic, respected and celebrated. We strongly encourage applications from Indigenous Australians, people of all ages, gender, abilities, and cultural backgrounds.
