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We are seeking a National CHSP Administrator to support our CHSP operations nationally. As a National CHSP Administrator you will play a vital role in supporting the Commonwealth Home Support Programme (CHSP) by ensuring the efficient administration of customer documentation and service agreements across Australia. You will provide high-quality administrative support to the CHSP team, maintain accurate records, coordinate documentation with clients and internal stakeholders, and contribute to a seamless customer onboarding experience while maintaining compliance and service excellence.

What’s on offer

This is a full-time permanent position of 75 per fortnight; the individual will work from Monday to Friday from 8:30 am - 5pm at the Bella Vista office.

What we're looking for

• Previous experience in administration, customer service or document coordination, preferably within aged care, community services or healthcare.
• Understanding of the Commonwealth Home Support Programme (CHSP), My Aged Care or community care services is highly desirable.
• Strong organisational and time management skills with the ability to manage multiple priorities and meet deadlines.
• Excellent attention to detail with proven experience maintaining accurate records and documentation.
• Confident communicating with customers and internal stakeholders in a professional and compassionate manner.
• Ability to work independently while building effective working relationships across multidisciplinary teams.
• Proactive approach to identifying issues and recommending process improvements.
• High level of confidentiality and understanding of privacy and compliance requirements.
• Proficiency in Microsoft Office applications and customer management systems, with experience using DocuSign or similar digital signature platforms highly regarded.

Why choose Silverchain

Everyone at Silverchain, from our care teams to leadership, plays a vital role in delivering Best Care. It’s a team effort. Best Care is care that is safe, personal, connected and effective. 

We are proudly one of the few Australian home care providers accredited in both national health and aged care standards. This means the quality of care we provide is expected to meet the same standards as a hospital or residential aged care facility.  

As a not-for-profit organisation, we re-invest our funds into research and developing innovative models of care to set the industry benchmark for the provision of the best care in the home. 

We'll also provide you with opportunities to help you develop and grow in your career, with training and education programs to help you achieve your goals.

How to apply

To submit your application, click ‘Apply’.

Prior to commencement, every preferred candidate must complete a National Police check, Work Rights check and confirm their COVID-19 vaccination status (although not mandatory it is highly recommended).

At Silverchain, we recognise the positive contribution that a diverse workforce makes to our organisation where individuals can be authentic, are respected and celebrated. We strongly encourage applications from Indigenous Australians, people of all ages, gender, abilities, culturally diverse and linguistic backgrounds.

Kindly note that we do not accept applications via email. Unsolicited applications from agencies will not be accepted. We reserve the right to commence the recruitment