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Care Team Leader

The Role

We have an exciting opportunity for a Care Team Leader to join our team on a fixed term, full time basis.  For 6 months, potentially 12 months. Working Monday to Friday either 7am - 3pm or 8am - 4pm, this role reports  directly to the Community Manager and will see you support and mentor a small team of direct care staff to provide quality care to our Support at Home and CHSP clients across Avon coastal area. Travel within the Toodyay/Northam region is included in this role. This role is Northam based, but we are open to discussing other locations, no further than 1 hour from Northam. 

We require you to have good knowledge of our funding streams across Support at Home and CHSP. 
This role requires travel within the community and will either avail of our salary packaged vehicle option OR be reimbursed for KM's on your own reliable vehicle, to be determined based on the location of the role.

Key Responsibilities

• Lead and manage employees to ensure best practice is followed and compliant with required policies and procedures.
• Manage and document employee performance issues.
• Lead and promote safe work culture to reduce safety incidents and loss time injury.
• Maintain inclusive and effective communication with the team to ensure employees are aware of pertinent information
• Ensure new employees have been provided with adequate knowledge of their role and responsibilities
• Manage and authorise weekly/fortnightly timesheets
• Respond to employee and client queries to ensure consistent and effective outcomes for the service delivery
• Allocate suitable resources and implement support plans to ensure quality care is delivered
• Document, report and action hazards and incidents to ensure safe work procedures are followed
• Ensure the integrity of client documents and reports are correct, maintained and delivered

What We’re Offering

• Professional Development supported & Study Leave supported
• Internal referral rewards - refer a friend or family member receive a $250 e-voucher
• Paid KM's used for using your own car for business use
• 4 weeks annual leave and the opportunity to purchase extra leave 
• Comprehensive orientation programme
• Devices and consumables provided to assist you in delivering care (including laptop and smart phone) 
• Subsidised gym membership - $15 per week to access hundreds of different fitness venues
• Health insurance programmes - 12% discount with NIB, Medibank, HBF
• Social club discounts - cheaper tickets to cinemas, theatre shows, Zoo, Aqwa, Scitech, Adventure World and more *providers subject to change
• Mental health support - up to 3 free sessions with a degree-qualified psychologist per year

What We’re Looking For

The ideal candidate will have a strong background within the Aged Care Industry. In addition to this, candidates will be able to demonstrate the following experience, skills and attributes:

• An understanding of health care within a community environment.
• Demonstrated experience in leading a team to achieve outcomes.
• Well-developed communication and interpersonal skills to develop effective relationships, promote services and resolve client/staff issues.
• Decision making and problem-solving skills to innovatively manage the provision of service delivery.
• A demonstrated empathetic and flexible approach to manage the sensitivities of client and employee issues.
• Time management and organisational skills to effectively plan and prioritise work tasks.
• Knowledge of service provision, allocation and compliance with contractual obligations.
• Knowledge of manual handling principles with the ability to train others.
• A Certificate III in Community Support Services is desirable OR minimum two years industry experience and a willingness to obtain Cert 3.

Under the Aged Care act 1997, successful candidates will be required to provide a satisfactory National Police Clearance prior to commencement.

Why choose Silverchain

Everyone at Silverchain, from our care teams to leadership, plays a vital role in delivering Best Care. It’s a team effort. Best Care is care that is safe, personal, connected and effective.

We are proudly one of the few Australian home care providers accredited in both national health and aged care standards. This means the quality of care we provide is expected to meet the same standards as a hospital or residential aged care facility.

As a not-for-profit organisation, we re-invest our funds into research and developing innovative models of care to set the industry benchmark for the provision of the best care in the home.

We'll also provide you with opportunities to help you develop and grow in your career, with training and education programs to help you achieve your goals.

We’ll provide you with opportunities to help you develop and grow in your career, with training and education programs to help you achieve your goals.

How to Apply

To submit your application, click ‘Apply’.

At Silverchain, we recognise the positive contribution that a diverse workforce makes to our organisation where individuals can be authentic, are respected and celebrated. We strongly encourage applications from Indigenous Australians, people of all ages, gender, abilities, culturally diverse and linguistic backgrounds.  

Kindly note that we do not accept applications via email. Unsolicited applications from agencies will not be accepted. We reserve the right to commence the recruitment process and extend or withdraw this advertisement prior to the closing date.